Information Technology Applications Specialist

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Information Technology
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IT Applications Specialist

Corporation HQ Location

Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 11 properties (five in Nevada, three in Colorado, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere. 

The Applications Specialist serves to maintain the proper operation of company application packages and includes receiving, documenting, diagnosing, enhancing, maintaining, prioritizing, and resolving user assistance requests and maintaining normal business operations at a high level of expertise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assists end-users with the operations of installed software packages and provide necessary materials for reference.
  • Coordinates with end-users in regards to technical problems encountered in the use of company supported application software. When needed, consults the software vendors on solutions to problems.
  • Competent with various operating systems, company supported application software packages, and basic system architecture.
  • Supports application software upgrades and guides users on their operation. When required, coordinates with vendors on training solutions for the company users.
  • Conducts preventative maintenance on the different software applications as governed by the company policies to protect collected data.
  • Creates supporting documentation to allow the IT team to decrease resolution time.
  • Upgrades the different software packages to solve user technical problems and increase their productivity.
  • Supports application systems to correct software failures and minimize downtime associated with the use of company application packages.
  • Support all application databases, and assist end users with the creation of reports and/or queries to gain valuable information.
  • Administrate and manage the applications that require the use of SQL and other database servers.
  • Communicates application needs as they relate to projects with internal and external stakeholders.
  • Is the primary owner of assigned applications and is responsible for communicating, coordinating and delivering support documentation and processes to Tier 1, 2 and 3 technical support within the organization.
  • Required to carry a phone to provide continuous operational support.
  • Performs other duties as may be assigned.

EDUCATION/EXPERIENCE:

  • Minimum 21 years of age.
  • Excellent communication and people skills required for dealing with end-users, co-workers and vendors.
  • Bachelor’s degree in Computer Science or related discipline or equivalent experience in a similar IT role.
  • Ability to read, analyze and interpret technical manuals, computer software, data processing, etc.
  • Ability to respond to common inquiries or complaints in a professional and courteous manner.
  • Ability to effectively present information and respond to questions from groups of managers, clients and customers. public.
  • Ability to collect data, establish facts and draw valid conclusions.
  • Ability to interpret technical instructions and deal with several abstract and concrete variables.
  • Must have a knowledge of computers, programming, software packages available on the market for the gaming/ hospitality industry.

LICENSES, CERTIFICATIONS OR REGISTRATIONS:

  • Must obtain a Gaming Card / Registration.
  • Valid Driver's License required.
  • Affinity Gaming is an E-Verify employer
  • Additional information regarding E-Verify can be found at http://www.uscis.gov/e-verify   

OTHER PROPERTY SPECIFIC DETAILS:

EMPLOYEE BENEFITS INCLUDE: 

Health, Dental, Vision, 401K, PTO, Employee Discount Network, Meals, Celebrations, Awards and more....

DISCLAIMER:

This job posting is intended to describe the general nature of this position.  It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. 

Final candidates will be required to complete a drug test and background check.  Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 

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